Why You Should Create a MiVigi Account: Unlock the Full Potential of Your Security Services

In today’s fast-paced world, convenience and control are more important than ever. Whether you’re a homeowner or a business, managing your security systems and services should be effortless. That’s where MiVigi comes in. MiVigi is the ultimate customer portal designed to give you full access to your alarm services in one easy-to-use platform. But what exactly can you expect when you create a MiVigi account? Here are some key benefits that make it worth signing up.

1. Effortless Access to Your Appointments

Gone are the days of scrambling through emails or phone calls to find your next service appointment. With MiVigi, all your appointments are neatly organized in one place. From regular system maintenance to emergency visits, you can easily view and manage all upcoming appointments, ensuring you never miss an important date. This level of organization allows you to stay on top of your security needs, without the stress.

2. Keep Track of Your Payments and Invoices

Managing payments has never been easier. MiVigi allows you to view your open invoices, payment history, and upcoming payment due dates directly from the portal. You’ll get a clear breakdown of costs, ensuring full transparency in your billing process. No more confusion or forgotten payments – MiVigi puts you in control of your finances.

3. Detailed Overview of Your Equipment

Are you unsure about the specific security devices installed in your home or office? MiVigi gives you a comprehensive overview of the equipment associated with your account. You can check the details of each device, including model numbers, installation dates, and warranty information, all in one place. This is especially helpful if you need to request technical support or upgrades for your security system.

4. Simple and Secure Access

Creating a MiVigi account ensures you can securely access all your security information, without needing to rely on customer service calls or lengthy email exchanges. The platform is designed with your security in mind, ensuring that all sensitive data is protected, and that you can access your account from anywhere at any time. Whether you’re at home, at work, or on the go, your security details are always a few clicks away.

5. Easy Management of Your Preferences

One of the best features of MiVigi is the ability to manage your personal preferences. From notification settings to your preferred communication methods, you can customize how MiVigi interacts with you. Want to receive an alert when your next payment is due or a reminder about an upcoming service? With MiVigi, you can set it all up to match your lifestyle.

6. Peace of Mind at Your Fingertips

Ultimately, MiVigi is about providing peace of mind. Whether you need to access important documents, update your contact information, or simply check the status of your alarm system, MiVigi makes it easy. It centralizes all aspects of your security service so you can focus on the things that matter most to you.

How to Get Started

Signing up for MiVigi is simple! Just visit the MiVigi website, create your account, and enjoy instant access to all the benefits. It’s the easiest way to stay connected to your alarm services and ensure your security needs are always covered.

With MiVigi, you gain control, transparency, and convenience all in one platform. By taking the step to create an account, you’ll be investing in an enhanced experience with your security services, making your life just a little bit easier and a lot more secure. Don’t wait—sign up for MiVigi today and start enjoying the benefits of a smarter, more manageable security system.

Security companies going out of their lane in the EU

Verisure, a provider of alarm services, has adjusted its sales practices and contract terms following consumer complaints filed with the Dutch Authority for Consumers and Markets (ACM). The regulator launched an investigation after numerous complaints were made about unwanted sales tactics, poor customer service, unclear costs, and difficulties in canceling contracts.

After discussions with the ACM, Verisure has made significant changes to its operations to better align with consumer protection regulations. The regulator will continue to closely monitor the situation, especially based on consumer feedback.

ACM: “The Interests of Consumers Must Be Prioritized”

Edwin van Houten, Director of Consumer Affairs at the ACM, emphasized the importance of these adjustments: “It is in the interest of consumers that Verisure has addressed the issues raised. We will continue to monitor the company and enforce compliance where necessary.”

Complaints Led to Investigation and Action

Verisure is an international company that provides security systems along with alarm services, often offering customized home security systems connected to a monitoring center. However, consumers reported various issues, including:

• Unwanted contact via phone or door-to-door sales.
• Unclear information about the contract terms and costs.
• Poor customer service.
• Difficulties canceling contracts.

As a result, the ACM launched an investigation, which led to several key changes in Verisure’s business practices:

• Consumers will no longer be contacted by phone without explicit consent.
• Consumers who have objected will not be called again.
• A 14-day cooling-off period and the right to cancel with a full refund will be clearly communicated and implemented without delay.
• Information about contract terms, such as the loan nature of the security systems, and the calculation of discounts has been clarified.
• The process for submitting complaints, questions, and cancellations is now clearer.
• Unfair terms, such as the requirement to report defects by registered mail, have been removed from the general terms and conditions.
• Door-to-door salespeople have undergone additional training and are strictly monitored to ensure compliance with consumer protection rules.
• In cases of payment arrears, the debt collection process has been adjusted to avoid aggressive practices by salespeople.

The ACM will continue to monitor whether these changes effectively address the consumer issues. Consumers can report their experiences to ACM ConsuWijzer, the consumer service of the ACM, and also find information about their rights there. If consumer problems persist, the ACM may take further action.

Source ACM.nl